The concept of providing a reliable, affordable Managed Services Contract isn’t a new concept, but it is amazing how few IT Support companies get it right.
The good news is that we can help you. In fact, 97% of the day to day problems that you experience with your computer network can be fixed easily and inexpensively with a regular, proactive monthly Managed Services Contract from us.
Features of Unleashed’s Managed Services Agreement:
Fixed monthly price – receive a professional and reliable IT Support Structure through a monthly subscription scheme. This scheme with an IT roadmap will enable your company to manage your IT budget now and into the future.
HelpDesk and Reporting – The hub of our Support Services is the Help Desk. By contacting our Help Desk, clients receive immediate assistance ensuring problems and requests are identified and resolved as quickly as possible.
Remote Management – our engineers will be able to remote onto your systems to fix the majority of issues minimising downtime.
Speak directly to our engineers – you’ll have access to a knowledgeable IT support team that can be reached immediately for any kind of technical problem or question. You’ll feel as though you have your own in-house IT department, but without the costs.
Managed security – our Managed Services contract proactively includes management of your AV, spyware and spam requirements.
One-stop-shop – eliminate the headache, wasted time and exhaustion of dealing with lots of different technology vendors – we’ll liaise with them on your behalf.
System Montoring and Alerting – Our central System Monitoring and Alerting capability watches out for and notifies us of any issues or potential problems your servers and network systems have. If a problem does occur, our Help Desk and engineers are automatically notified.
Cross Platform – Unleashed support Microsoft Windows desktops and servers, Apple Macintosh (Mac OS X) and Linux systems. There is no need to have different support companies for different systems.
Benefits of our approach to IT managed services.
For us, managing technology is all about enabling our customers to operate more effectively. That’s why our IT managed services are focused on delivering tangible business benefits :
Reducing costs – when we manage your IT we’ll aim to reduce your on-going IT operating costs by at least 25%, as well as help reduce your recruitment, retention and training costs
Increasing business agility – more than ever, organisations today need to be able to adapt to market changes quickly to remain competitive, that’s why we’ve designed our IT managed services to be flexible and scaleable so that you can scale up or down the service in line with your business needs
Reducing business risk – when we manage your IT we hold ourselves accountable for its availability. We pro-actively manage your systems to identify and address potential problems before they occur.
Increasing the predictability of IT costs – our managed services can help remove the spikes of capital investment needed to keep IT up to date by delivering technology refreshes or complex transformation projects as part of a flat fee continuous service